FAQ

Default solution folder, feel free to edit or delete it.

Registering and Resetting of your password.
To be able to reset your password yourself, you must first register some details to allow us to verify who you say you are.  Step 1 To begin this proc...
Thu, 27 Aug, 2020 15:17
How to log a Helpdesk ticket using the portal.
This is a short guide on how to access and use the portal to log a Helpdesk ticket for IT. Open a web browser and go to https://service.mlcsy...
Mon, 9 Nov, 2020 14:12
Online Teams Best Practices and Etiquette
Be safe meeting online Use Microsoft Teams for online meetings. (https://teams.microsoft.com). Invite ...
Tue, 10 Nov, 2020 10:28
How to Setup or Reset your Password for an MLC School Parent
Open a web browser and go to https://passwordreset.mlcsyd.nsw.edu.au.   Type the email address you use for MLC School and click Reset Password.   ...
Thu, 25 Feb, 2021 14:33
How to Log a New Service Request
Login to the Service Desk portal and click Request New Service.     Click on the relevant request.       For an Event Setup s...
Fri, 20 Nov, 2020 8:48
How to Configure VPN for Mac
Text Web Part. Press Enter to navigate inside the web part. When inside, use Alt+F10 to go to toolbar, use Alt+P to move focus to the property pa...
Tue, 9 Mar, 2021 14:47
Configure VPN for Windows
Staff VPN set up guide for Windows   This simple guide will enable you to set up a VPN connection to the school network. This ensures security on the co...
Mon, 11 Jan, 2021 9:27
Voicemail Setup
Voicemail Setup Instructions Dial your extension number from any phone except your own. When the Voicemail service starts, press “8” on the keypad...
Wed, 2 Feb, 2022 14:16
How to Install and Use Vivi
Set up Vivi on laptop? With our wireless presentation solution, teachers are now given the freedom to navigate their classroom with no res...
Mon, 11 Jan, 2021 9:40
How to Add a Shared Calendar
Open shared calendar in Outlook To open a shared calendar in Outlook, please follow these steps. 1) Open Outlook app, and click Calendar...
Mon, 11 Jan, 2021 9:38